1. Information We Collect

 

We may collect the following types of personal information when you interact with RituaLeaf:

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a. Basic Identity & Contact Information

 

· Full name

 

· Phone number

 

· Email address

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b. Order & Delivery Information

 

· Shipping address

 

· Billing address

 

· Order history

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c. Payment & Transaction Details

 

· Payment method (UPI, card, netbanking, wallets, COD)

 

· Partial payment details (Processed securely through a legally registered and compliant payment gateway in India we never store card details)

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d. Browsing & Usage Data

 

· IP address, device type, browser, operating system

 

· Pages visited, time spent, clicks, and cart activity

 

· Cookies and tracking data (for login, cart, analytics, and ads)

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e. Preferences & Voluntary Data

 

· Newsletter subscription preferences

 

· Customer feedback, reviews, or survey responses

 

· Skin/concern quiz data (if voluntarily shared for personalized recommendations)

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f. Customer Support Data

 

· Emails, chat messages, or calls with our support team

 

2. How We Use Your Information

 

We use your personal data only for legitimate business purposes, including:

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· Processing and fulfilling your orders

 

· Delivering updates, refunds, and shipping notifications

 

· Personalizing your shopping experience

 

· Improving website functionality, products, and services

 

· Sending promotional offers and updates (only if you opt in)

 

· Running ads and remarketing campaigns on platforms like Google & Meta

 

· Complying with legal, regulatory, and tax obligations

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Sensitive data, such as skin concerns or allergies (if shared), will only be used with your consent and strictly for personalized recommendations.

 

3. Sharing Your Information

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We do not sell your personal data. However, we may share your information with trusted third parties, only as required to provide our services:

 

· Payment Gateway: Processed securely through a legally registered and compliant payment gateway in India.

 

· Courier Partners: Orders are delivered via trusted and legally registered courier partners in India.

 

· Analytics & Advertising Tools: Google Analytics, Meta Ads, etc. (for performance tracking and targeted campaigns)

 

All third-party partners are contractually obligated to protect your data.

 

4. Marketing & Communication

 

· You may receive emails, SMS, or WhatsApp updates about your orders and promotional offers.

 

· You will always have the option to unsubscribe or opt out of promotional messages.

5. Cookies & Tracking

 

We use cookies and similar technologies to:

 

· Keep you logged in

 

· Remember your cart and preferences

 

· Analyze website performance

 

· Run targeted ads and improve user experience

 

You can manage or disable cookies through your browser settings.

 

6. Data Security

 

Your data is stored on secure servers with encryption and limited access.

 

· All payments are processed via secure, PCI-DSS compliant gateways.

 

· We do not store or have access to your complete payment card details.

 

7. Data Retention

 

We retain your personal data as long as necessary to provide our services, fulfill legal/tax obligations, or until you request deletion.

 

8. Your Rights

 

You have the right to:

 

· Access your personal data

 

· Request corrections or updates

 

· Request deletion of your personal data (subject to legal/tax compliance)

 

· Withdraw consent for marketing communications at any time

 

To exercise these rights, please contact us at the details below.

 

9. Legal Compliance

 

This Privacy Policy complies with:

 

· Indian Information Technology Act, 2000 (IT Act) & IT Rules

 

· General Data Protection Regulation (GDPR) (for international customers and future expansion)

 

10. Contact Us

 

For questions or concerns about your privacy, you can reach us at:

 

Email : care@ritualeaf.com Phone: +91 9 20 21 22 324